How it works

You're just a few clicks away from a better night's rest

Dreamsense Click & Collect makes buying a mattress quick, easy and affordable. And because it's backed by Bedshed, you can rest easy knowing you're buying a quality mattress that will last for years to come.

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The process

  1. Select your perfect mattress

    Choose from our Slumber, Chiropractic or Serenity ranges with firm, medium and plush comfort options.

  2. Find your closest store

    With 32 Bedshed stores across Australia, a better night's rest is just around the corner.

  3. Choose a date and time for collection or delivery

    We'll send you an SMS and email to confirm your requested time.

  4. Collect and pay in-store or get your mattress delivered to your door

    Whether you come to us or we come to you, we'll make getting your new mattress a breeze.

Collecting your mattress?

Here are some tips to make mattress collection a smooth process.

Single

  • A Single mattress weighs approximately 17kg.

    You'll need two people to carry the mattress to and from your vehicle.

  • A Single mattress measures 188cm long x 92cm wide.

    It will fit into most medium to large hatchbacks and some large sedans with the seats folded down.

King Single

  • A King Single mattress weighs approximately 23kg.

    You'll need two people to carry the mattress to and from your vehicle.

  • A King Single mattress measures 204cm long x 107cm wide.

    It will fit into most SUVs and some large sedans with the seats folded down.

Double

  • A Double mattress weighs approximately 28kg.

    You'll need two people to carry the mattress to and from your vehicle.

  • A Double mattress measures 188cm long x 138cm wide.

    It will fit into most large vans, utes and trailers.

Queen

  • A Queen mattress weighs approximately 28kg.

    You'll need at least two people to carry the mattress to and from your vehicle.

  • A Queen mattress measures 204cm long x 153cm wide.

    It will fit into most large vans, utes and trailers.

King

  • A King mattress weighs approximately 53kg.

    You'll need at least two people to carry the mattress to and from your vehicle.

  • A King mattress measures 204cm long x 183cm wide.

    It will fit into most utes with a full-size tray, cage trailers and some commercial vans.

Have a question? We've got answers!

Ordering

Can I pay online?

We don't offer an online payment system, but you can call your preferred collection store and pay over the phone using a credit card.

Can I get my mattress delivered?

We offer a delivery option that you can select during the check out process. Please note there is an additional cost for delivery.

Can I order an ensemble base, pillows, mattress protector or other accessories to come with my mattress?

Dreamsense mattresses are the only product we offer through this website. Bedshed stores stock a variety of bedroom furniture, linen, pillows and mattress protectors and we'd be happy to help you find what you need when you come to collect your mattress.

If you've opted to have your mattress delivered, you may choose to purchase additional products over the phone and we can add these in with your mattress delivery.

Can I collect my mattress today?

It may be possible for you to pick up your mattress the same day you order it. Please call your preferred collection store to check.

Can you help me dispose of my old mattress?

We can organise disposal of your old mattress. Please call the store you've ordered from to find out more about the availability and cost of this service.

How do I cancel my order?

It's okay if you change your mind. Just ring the store you ordered from and let them know you won't be collecting your mattress. There's no charge to cancel a collection order.

If you've placed a delivery order, please contact the store you ordered from at least 24 hours before your scheduled delivered time to cancel your order. Cancellation requests received on the scheduled delivery day are subject to a $100 fee.

Collection

Can I collect my mattress from a different store?

If you'd like to change your collection location, contact the store you ordered from and cancel your original order. Then, place a new order with your preferred collection store.

Can I change my collection time?

If you're unable to make your collection time - or you've already missed it - call the store you ordered from to reschedule. There's no fee for late collections.

Can someone help me load the mattress in my car?

We're happy to help load your new mattress into your vehicle.

Please note you'll need someone to help you get the mattress from your vehicle into your home.

Can I change my mattress order from collection to delivery?

You can change your order from collection to delivery by contacting the store you ordered from.

Please note there is an additional cost for delivery.

Delivery

What are your delivery days?

Delivery days vary by store. Most stores do not deliver on Sundays or Public Holidays. Select your preference during the check out process and the store will then call to confirm or suggest an alternative.

Does someone need to be home to take receipt of the mattress?

It's best if someone is home so we can bring the mattress inside for you. If that isn't possible, we can usually accommodate requests to leave your mattress in a designated place. Please discuss this with us when we ring to confirm your delivery time.

How much do you charge for delivery?

Delivery, within 20km of the store ordered, starts from $75. Delivery fee is impacted by the size of the mattress and whether two persons are required. Please call the store for the exact delivery cost.

Can I change my delivery time?

We'll ring to confirm your delivery time after you place an order. If you'd like to change your delivery time after you've confirmed it, please ring the store that is coordinating your delivery.

Do you remove and dispose of the mattress packaging upon delivery?

We recommend you hang on to your mattress plastic as it may come in handy if you ever move. If you'd like to get rid of it, we can take it with us after delivery. Please discuss this with us when we ring to confirm your delivery time.

What if I need help getting my mattress to a second story bedroom?

We should be able to help you get the mattress up the stairs and into a second story bedroom. Just let us know your specific requirements when we ring to confirm your delivery time so we can plan accordingly.

Warranty & Care

Does my mattress come with a warranty?

You can sleep even better knowing your Dreamsense mattress comes with a 10+ year warranty.

Dreamsense Slumber and Serenity ranges come with a 10 year warranty and Dreamsense Chiropractic is covered for 15 years.

What does the warranty cover?

The warranty covers:

  • Defects in workmanship and materials.
The warranty does not cover:
  • Soiled mattresses.
  • Damage resulting from misuse or improper care.
To ensure your mattress gives you years of comfort and your warranty remains valid, be sure to:
  • Use a waterproof mattress protector.
  • Rotate your mattress regularly.
  • Give your mattress a proper foundation (e.g. if you are using a slatted bed frame, ensure it has a centre rail). Ask store for advice.

What do I do if I have a problem with my mattress?

Please contact the store you purchased from to discuss any issues or concerns with your Dreamsense mattress.